Duty of Candour in Practice

TBC

Duration

On Demand

Flexible Learning

Lifetime Access

Full Access

Smart Self-Testing

Practice Anytime, Anywhere

Course Overview

Master the legal, professional, and ethical demands of transparency when adverse clinical events occur. This specialised module provides a compassionate, evidence-based toolkit to confidently execute the Duty of Candour, preparing you to lead challenging conversations with patients and families honestly, legally, and empathetically when care doesn’t go to plan.

Why This Course Matters

When a clinical incident results in harm or distress, panic can often lead to defensive, fractured communication. However, hidden or poorly managed mistakes damage patient trust and can lead to severe legal or institutional penalties. This course eliminates the fear surrounding adverse outcomes, showing you exactly how to deliver a professional apology, navigate regulatory thresholds, and communicate with absolute clarity under stress.

WHO SHOULD ATTEND

Crucial for healthcare professionals responsible for clinical delivery, risk mitigation, and patient communication:

Qualified Nurses, Doctors, Allied Health Professionals (AHPs), and Pharmacists
Ward Managers, Team Leaders, Matrons, and Clinical Service Leads
Healthcare Students and Trainees building core professional and ethical baselines
Governance, Risk, Patient Safety, and Quality Improvement Teams
Administrative and Operational Staff managing formal complaints or patient liaison

COURSE FORMAT

Flexible E-Learning: Self-paced, remote digital learning featuring interactive clinical cases and step-by-step guided explanations.
Face-to-Face Teaching: Dynamic, classroom-based workshops packed with facilitated peer discussions, practical case applications, and expert clinician-led teaching.

In-Person Booking

Secure your place early. Spaces are limited due to small group teaching.

KEY FEATURES

Threshold Mastery: Learn how to immediately recognise a "notifiable safety incident."
Advanced Communication Frameworks: Step-by-step guides on preparing for, executing, and documenting difficult conversations.
The Psychology of Apology: Master how to issue a legally sound, authentic, and compassionate clinical apology without speculating.
Governance Integration: Seamlessly link candour conversations with incident reporting, safeguarding, and formal investigation pathways.

LEARNING OBJECTIVES

By the end of this module, you will be able to:

Swiftly identify exactly when the statutory and professional Duty of Candour applies to an incident.
Prepare for, structure, and deliver sensitive, clear communication to affected patients, relatives, and carers.
Formulate a legally and professionally compliant clinical apology that maintains open dialogue and avoids blame.
Execute flawless, objective clinical documentation and written statutory follow-ups.
Integrate candour practices directly with institutional governance, incident reviews, and organisational learning.

WHAT MAKES THIS COURSE DIFFERENT

This isn't an abstract legal lecture. This masterclass combines rigid regulatory requirements with advanced human-to-human communication frameworks. It turns a challenging legal obligation into a deeply compassionate tool for patient safety and clinical reconciliation, ensuring you handle worst-case scenarios with absolute grace and statutory precision.

In-Person Booking

Secure your place early. Spaces are limited due to small group teaching.